FAQ's

Tim Burton’s Labyrinth combines exhibition and immersive experience. The labyrinth has been created in collaboration with Tim Burton and his team, and its main goal is to offer a magical and unique experience to each visitor. As its name suggests, the experience invites you to get lost in it while you trace your own route. Tim Burton himself describes it as "a fantastic fair," a surprising journey through his films.&nbsp; Each room takes you to a wonderful and unique experience, and only you determine your path... So choose the doors you open carefully, because not all paths include the same rooms. However, don't worry, all the main rooms are common.&nbsp; "The idea that each visitor does not have the same path is proposed as an original idea by the team and warmly embraced by Tim Burton himself. In fact, we encourage groups of visitors to separate and experience their own Labyrinth, alone."

What is TIM BURTON, THE LABYRINTH?

The experience is inspired by the entirety of the artist's universe and also highlights his most iconic films, as well as his other modes of expression.

Does the exhibition cover the entire universe of Tim Burton?

All the artworks you will find at the event are original. Additionally, the characters, sets, and costumes are replicas based on the filmmaker's movies and artworks.

Does the exhibition include original objects or replicas?

Yes, all the original artworks are unseen, which, until now, have been part of the director's private collection and have never been shown to the public.&nbsp; &nbsp;

Does it include never-before-seen objects?

Sorry, it is forbidden to touch the objects.&nbsp;

Can I touch the objects?

Each itinerary is unique and provides access to different rooms. However, regardless of your itinerary, all users have access to the same number of rooms. Additionally, we guarantee access to the most emblematic rooms of the Tim Burton universe.

Do I have access to all the rooms of the event?

The exhibition will be available starting from March 8th.

What are the dates for TIM BURTON, THE LABYRINTH exhibition?

At the Palacio Victoria Eugenia. Plaça de Carles Buïgas, 7, 08038 Barcelona.

Where is TIM BURTON, THE LABYRINTH exhibited?

Recomendamos el uso de transporte público para venir a visitarnos. Bus&nbsp; L70, L72, L86, 13, 23, 79Train&nbsp; R5, R6, R50, R60, S3, S4, S8 and S9Metro&nbsp;&nbsp; L1, L3 and L8Parking&nbsp;&nbsp; Parking BSM Rius and Taulet&nbsp;

How can I get to the Victoria Eugenia Palace? Is there any parking nearby?

Bus &nbsp;&nbsp; L70, L72, L86, 13, 23, 79 &nbsp;Train&nbsp; R5, R6, R50, R60, S3, S4, S8 and S9 &nbsp;Metro&nbsp;&nbsp; L1, L3 and L8 &nbsp;

How can I move sustainably using public transportation?

The duration of the visit is approximately 45 minutes.&nbsp; &nbsp;

How long does the experience last?

You are not allowed to enter the exhibition with objects, suitcases, bags, or similar items larger than 28 x 38 x 13 cm. &nbsp;&nbsp; &nbsp;

Can you access with suitcases or backpacks?

We regret to inform you that, for safety reasons and due to the content of the exhibition, access with outside food or drink is not permitted.&nbsp; &nbsp;

Can you enter with food or drink?

The Premium admission includes two accesses per person, allowing you to experience two itineraries consecutively and within the same time slot. It also includes an additional 12% discount at the shop and a Tim Burton gift that you can collect upon exiting the exhibition. General admission offers a single access to the exhibition, allowing you to visit 15 rooms. It grants access at the chosen time slot at the time of purchasing your tickets. It offers various rates based on the age or disability of attendees.

What is the difference between General Admission and Premium Admission?

Once the purchase is complete, you will receive an email confirmation. Please check your inbox or spam folder.&nbsp;&nbsp;&nbsp; During periods of high activity, ticket delivery may not be immediate and could take up to 24 hours. Please check with your card issuer if the payment has been processed or if it appears among your pending transactions. &nbsp;&nbsp;&nbsp; If the payment has been processed correctly and you have not received the ticket within 24 hours in your inbox or spam folder, click <a target="_blank" rel="noopener noreferrer" href="https://www.seetickets.com/es/customerservice">here</a>. &nbsp; You can also visit the ticket office to have them issued physically (ticket office opens from 08/03/24 onwards).&nbsp;&nbsp; If you encounter any issues during the purchasing process on the ticket sales website, please do not make a new purchase. Instead, contact us <a target="_blank" rel="noopener noreferrer" href="https://www.seetickets.com/es/customerservice">here</a>.&nbsp;

How can I know if I have purchased correctly?

When purchasing your tickets, please double-check the fare, date, time, and price, as tickets do not allow changes. You may request a refund of your ticket amount provided you have previously contracted the Refund Protection service and meet the necessary requirements.&nbsp; &nbsp;

Can I change or cancel my tickets?

The No Show Protection service gives you the opportunity to request a refund of your tickets if you are unable to attend the event due to force majeure reasons such as accidents, unexpected illnesses, or specific unforeseeable circumstances.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Please note that the coverage provided by the Refund Protection service is very specific, and we cannot guarantee ticket refunds if your situation falls outside the insurance coverage. <a target="_blank" rel="noopener noreferrer" href="https://c.ststat.net/content/SeeTickets/MainWebApp/Insurance/europ-assistance-tcs-esp.pdf">Here</a> you can check the terms and conditions of the insurance policy. To request a refund and start the process, click <a target="_blank" rel="noopener noreferrer" href="https://seetickets.eclaims.europ-assistance.com/login">here</a>.

What is the No Show Protection service?

Handling fees are a supplement to the ticket price and are intended to facilitate its sale. &nbsp;&nbsp; &nbsp;

What are handling fees?

Yes. The tickets are not nominative; they can be given as gifts or transferred to others.&nbsp; &nbsp;

Can I gift my tickets to someone else?

Children under 3 years old (inclusive) do not pay admission; however, you must obtain their free ticket, which you can find along with the other rates. Proof will be required at the entrance to gain access (passport, family book, or ID).&nbsp; &nbsp;

Do babies have to pay for admission?

We have a general rate for children from 4 to 14 years old (inclusive).If you purchase a PREMIUM ticket for yourself, you must also purchase a PREMIUM ticket for children aged 4 to 14 years (inclusive).Children under 14 years old must be under constant supervision of an adult.&nbsp;

Do children have to pay for admission?

The space is accessible for people using wheelchairs, with reduced mobility, or using baby strollers. &nbsp;&nbsp; We do not provide wheelchairs for customers.We do not have a cloakroom for baby strollers. For a more comfortable and seamless visit, we recommend using baby carriers. Access to the venue with twin strollers is not allowed.

TIM BURTON, EL LABERINTO es practicable para sillas de ruedas / PMR / Carritos de bebé?

Printed ticket: After downloading, you can print it and show it at the venue entrance. Printed tickets are valid in both black and white and color. The barcode must be readable in its entirety.&nbsp; Mobile device: You can validate your ticket by showing it on your mobile device.&nbsp;

How do I present my tickets to access the venue?

Contact the Groups Department for more information <a href="mailto:grupos@letsgocompany.com" target="_blank" rel="noopener noreferrer">here</a>.&nbsp;&nbsp; &nbsp;

Do you offer reduced rates for groups?

We recommend playing it safe and arriving 15 minutes before the start of your reserved session. Access is not allowed after the reservation time indicated on your ticket.&nbsp;&nbsp; &nbsp;

What happens if I arrive late?

The exposure to certain flashes or intermittent lighting in some of the rooms may trigger epileptic seizures or fainting in photosensitive individuals.&nbsp; &nbsp;

Is the event suitable for people with epilepsy?

Photography of the original artworks on display is not permitted.&nbsp; Regarding the rest of the figures and images, it is allowed as long as it is done without flash and not for professional use. We encourage you to share your experience on social media.&nbsp;&nbsp; &nbsp;

Is it allowed to take photographs or videos?

Pets are not allowed on the premises, except for guide dogs, which must present their permit if required.&nbsp;&nbsp; &nbsp;

Are pets allowed?

If you need an invoice for the purchase, please contact us <a href="mailto:atencionalcliente@letsgocompany.com" target="_blank" rel="noopener noreferrer">here </a>and provide the billing details that should appear on it, as well as the locator of your tickets.&nbsp; &nbsp;

My event has been canceled. What do I do to get my ticket money back?

If you need an invoice for your purchase, please contact us <a href="mailto:info@letsgocompany.com" target="_blank" rel="noopener noreferrer">here&nbsp;</a> and provide us with the billing information that should appear on it, as well as the locator of your tickets.&nbsp;&nbsp;&nbsp; &nbsp;

How can I request an invoice?

If you lose any item during the visit, please leave your contact information at the ticket office. This is where items are deposited if the staff finds them.&nbsp; &nbsp;

How can I retrieve a lost item or clothing?

Customer service and ticket sales See Tickets, <a target="_blank" rel="noopener noreferrer" href="https://www.seetickets.com/es/customerservice">here</a>.

CUSTOMER SERVICE

<a href="mailto:info@letsgocompany.com" target="_blank" rel="noopener noreferrer">Aquí</a>.Phone: 91 005 24 25&nbsp;Opening hours: Monday to Sunday from 10am to 8pm.

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C/Santa Engracia 31, 7ª planta, 28010 Madrid

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Monday to Sunday from 10am to 8pm.

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