Terms and Conditions



1.    Purpose

These General Terms of Sale (hereinafter, Terms) regulate the general conditions applicable to the commercial relationships arising between the organizer EL LABERINTO DE BURTON S.L (hereinafter, the Organizer) and consumers and users (hereinafter, the Users) who purchase tickets for the event through the platform accessible on the website https://timburtonexhibition.com/ (hereinafter, the Platform).

The fact that the tickets are purchased by the User implies the acceptance without reservations of these Terms and the specific conditions that, if applicable, have been established for this purpose.

Users who are of legal age and have the legal capacity to understand and accept these Terms can purchase tickets through the Platform.

The Organizer will not assume any responsibility if the User purchases the tickets in violation of the provisions of the previous paragraph.

2.    Ticket Sales Process

Users can purchase tickets through the following steps:

(i) Users must click on the "Buy Tickets" button corresponding to the Event they are interested in;  
(ii) After reviewing the Event information, Users must select the desired dates, seats, and rates; 
(iii) The selected tickets will be added to the shopping cart; 
(iv) Users must provide the mandatory data, including the details of their credit/debit card for payment.

Once the purchase process is completed, the payment will be charged through the chosen payment method, and the User will receive the purchase receipt and the ticket via email.



3.     Financial Conditions

Users must pay the price or amount of the tickets indicated on the Platform. These prices include VAT and/or any applicable taxes.

Additionally, if there is any discount, increase, or additional charge (e.g., commissions or fees for the use of payment methods), the User will be informed of the total price, breaking down the previous amounts.

4.    User Obligations

The User agrees to:

a)    Provide the information required by the Organizer for the sale of tickets. Such information must be true, accurate, complete, and up-to-date. 
b)    Use the Platform diligently, correctly, and lawfully, in accordance with the current legislation. 
c)    Not use the Platform, the Event, and/or the tickets for commercial or promotional purposes without the prior written authorization of the Organizer.

The illegal resale or forgery of tickets may result in their cancellation and/or the denial of access to the event without any right to a refund or compensation.  
The Organizer reserves the right to suspend and/or terminate the provision of the Service in case of infringement or suspicion of infringement of these Terms.

5.    Access to Events

Users can access the Event by presenting and validating the ticket received in their email. Each ticket can only be used once. Access to the Event will not be permitted with tickets that have been previously presented.

Access to the Event will be subject to the rules established by the venue and/or the Organizer. Violation of these rules may result in denial of access and/or expulsion of the User from the Event. Users can consult the applicable rules at the ticket office and/or in the Event description on the Platform.

6.    Desistimiento. Withdrawal. Suspension, Cancellation, and Refunds

The User cannot exercise the right of withdrawal.

Once the ticket is purchased, it will not be exchanged, nor will its amount be refunded, except in the case of suspension or cancellation of the scheduled Event. The Organizer reserves the right to alter or modify the Event program, date, time, and announced artists for technical, artistic, or force majeure reasons.

In the event of suspension or cancellation of the Event due to reasons attributable to the Organizer, the User will be entitled to a refund of the ticket amount according to the applicable rules, for which it will be essential to present the ticket and/or purchase receipt, complete and in good condition.

7.    Personal Data

The data collected in the purchase process will be processed by the Organizer to (i) manage the ticket sale; (ii) manage the Event and control access to it; and (iii) comply with applicable legal obligations.

The legal basis for data processing is the execution of the contract, compliance with legal obligations, or the legitimate interest of the Organizer in ensuring the proper development of the Event.

The data will be processed to address any incidents, complaints, or clarifications regarding the Event. Once the Event is over, the data will be archived and retained for tax or legal purposes. You can consult our privacy policy at INDICATE URL.

You can exercise your rights of access, rectification, deletion, opposition, or limitation of processing, as well as request the portability of your data, by sending a written communication to the Organizer at privacidad@letsgocompany.com.

Users have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) when they consider that the processing of their personal data violates the applicable regulations.

8.    User Service

Users can contact the Organizer via email at atencionalcliente@letsgocompany.com

10. Modifications 
The Organizer reserves the right to modify these Terms when necessary to adapt to legislative, business, and/or technological changes. The updated texts will be valid and effective from their publication on the Platform. 
The temporary validity of these Terms coincides, therefore, with the time of their exposure until they are modified in whole or in part, at which point the updated texts will take effect.

11. General Provisions 
The headings of the various clauses are for information only and do not affect, qualify, or modify the interpretation of the Terms.  
The Organizer's waiver of one or more of the stipulations of these Terms will not be considered or interpreted as a total waiver of them. 

The illegality, invalidity, or ineffectiveness of any of the clauses of these Terms will not affect the effectiveness of the rest, provided that the rights and obligations of the Parties are not affected in an essential way. Such clauses must be replaced or integrated with others that, being in accordance with the law, respond to the purpose of the replaced ones.

In case of discrepancy between what is established in these Terms and the specific conditions that, if applicable, may be established concerning the Event, the provisions in the specific conditions regarding the Event will prevail.

These General Terms will be governed and interpreted by the applicable Spanish legislation.

Users residing in the European Union can use the "Online Dispute Resolution Platform" for the out-of-court resolution of any disputes arising from the contracting of the Service. Users can access the platform here: http://ec.europa.eu/consumers/odr/


© January 2024 EL LABERINTO DE BURTON S.L - All rights reserved.