Terms and Conditions

GENERAL CONDITIONS OF SALE

PLEASE READ THESE GENERAL CONDITIONS OF SALE CAREFULLY.

IF YOU DO NOT AGREE WITH THESE CONDITIONS, DO NOT USE THE SERVICES.

1. Purpose

These General Conditions of Sale (hereinafter, Conditions) regulate the general conditions applicable to the commercial relationships that arise between the organizer BES TEMPLE SA de CV (hereinafter, the Organizer) and the consumers and users (hereinafter, the Users) who purchase tickets for the event through the platform accessible at the website https://cdmx.timburtonexhibition.com/ (hereinafter, the Platform).

The fact that the tickets are purchased by the User implies unreserved acceptance of these Conditions and any specific conditions that may have been established for this purpose.

Users of legal age who have the legal capacity to understand and accept these Terms may purchase tickets through the Platform.

The Organizer will not assume any liability if the User purchases tickets in violation of the provisions set forth in the preceding paragraph.

2. Ticket Sales Process

Users may purchase tickets through the following steps:

(i) Users must click on the "Buy Tickets" button corresponding to the Event they are interested in;

(ii) After reviewing the Event information, Users must select the desired dates, seats, and rates;

(iii) The selected tickets will be added to the shopping cart;

(iv) Users must provide the information indicated as mandatory, including their credit/debit card information, to complete the payment.

Once the purchase process is complete, the purchase price will be charged to the chosen payment method, and the User will receive proof of purchase and the ticket via email.

3. Financial Conditions

Users must pay the price or amount for the tickets indicated on the Platform. These prices include VAT and/or any applicable taxes.

Furthermore, in the event of any discount, increase, or additional charge (e.g., commissions or fees for the use of payment methods), the User will be informed of the total price, detailing the above amounts.

4. User Obligations

The User agrees to:

Provide the information required by the Organizer for the sale of tickets. Such information must be true, accurate, complete, and up-to-date. Use the Platform diligently, correctly, and lawfully, in accordance with current legislation. Not use the Platform, the Event, and/or the tickets for commercial or promotional purposes without the Organizer's prior written authorization.

Illegal resale or counterfeiting of tickets may result in cancellation of the ticket and/or denial of access to the event without any refund or compensation.

The Organizer reserves the right to suspend and/or terminate the provision of the Service in the event of a violation or suspected violation of these Terms and Conditions.

5. Access to Events

Users may access the Event by submitting and validating the ticket received by email. Each ticket may only be used once. Access to the Event will not be permitted with tickets that have been previously presented.

Access to the Event will be subject to the rules established by the venue and/or the Organizer. Violation of these rules may result in denial of access and/or expulsion of the User from the Event. The User may consult the applicable rules at the box office and/or in the description of the Event on the Platform.

6. Withdrawal. Suspension, Cancellation, and Refund.

The User may not exercise their right of withdrawal.

Once a ticket has been purchased, it will not be exchanged nor will its price be refunded, except in the event of suspension or cancellation of the scheduled Event. The Organizer reserves the right to alter or modify the Event program, date, time, and announced artists for technical, artistic, or force majeure reasons.

In the event of suspension or cancellation of the Event for reasons attributable to the Organizer, the User will be entitled to a refund of the ticket price in accordance with applicable regulations. For this purpose, it will be essential to present the ticket and/or proof of purchase, complete and in good condition.

8. Personal Data

The data collected during the purchase process will be processed by the Organizer to (i) manage ticket sales; (ii) manage the Event and control access to it; and (iii) comply with applicable legal obligations.

The legal basis for data processing is the execution of the contract, compliance with legal obligations, or the Organizer's legitimate interest in ensuring the smooth running of the Event.

The data will be processed for the purpose of addressing potential incidents, complaints, or clarifications regarding the Event. After the Event, the data will be archived and retained for tax or legal purposes.

When the User has agreed to receive, including by electronic means, commercial communications with offers, discounts, various promotional activities, and information on events and shows promoted by Lets Go Company (www.letsgocompany.com), the data will be communicated to the following companies:

Kolfer Enterprises, S.L.

B02956951

Calle Las Mercedes 25, 5º 4. 48930 Getxo

Letsgo Theatre & Entertainment Enterprises, S.L.

B95972816

Calle Las Mercedes 25, 5º 4. 48930 Getxo

Letsgo Enterprise, s.l.

B56907678

Calle Las Mercedes 25, 5º 4. 48930 Getxo

Letsgo Oceans, S.L.

B56804388

Calle Las Mercedes 25, 5º 4. 48930 Getxo

You can consult the Privacy Policy.

You can exercise your rights of access, rectification, erasure, objection, or restriction of processing, as well as request data portability, by sending a written communication to the Organizer at privacidad@letsgocompany.com.

Users have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if they believe that the processing of their personal data violates applicable regulations.

9. Customer Service

How can I contact you?

Our customer support team is available 24/7. You can contact us via email, or use the App to start a live chat or a phone call. Choose the method you prefer!

Email:
Use this form to submit a request, and we’ll get back to you via email as soon as possible.

App – Live Chat:
You can start a chat with us through the App by going to: Profile > Help > Contact Us > Live Chat.

App – Phone:
You can access our local phone line through the App by going to: Profile > Help > Contact Us > Call Us.

If your request is related to a purchase you've made, please include your ticket ID so we can assist you as quickly as possible.

You can download our app for Android or iOS.

10. Modifications

The Organizer reserves the right to modify these Terms and Conditions when necessary to adapt to legislative, business, and/or technological changes. Updated texts will be valid and effective upon publication on the Platform.

The validity of these Terms and Conditions therefore coincides with the time of their publication, until they are modified in whole or in part, at which time the updated texts will become effective.

11. General

The headings of the various clauses are for informational purposes only and will not affect, qualify, or modify the interpretation of the Terms and Conditions.

The waiver by the Organizer of one or more of the provisions of these Terms and Conditions will not be considered or interpreted as a total waiver of them.

The unlawfulness, invalidity, or ineffectiveness of any of the clauses of these Terms and Conditions shall not affect the effectiveness of the remaining clauses, provided that the rights and obligations of the Parties are not substantially affected. These clauses shall be replaced or integrated with others that, while complying with the law, fulfill the purpose of the replaced clauses.

In the event of any discrepancy between the provisions of these Terms and Conditions and any specific conditions that may be established for the Event, the provisions of the specific conditions for the Event shall prevail.

These General Conditions shall be governed and construed by the provisions of the Spanish legislation applicable to them.

Users residing in the European Union may access the "Online Dispute Resolution Platform" for the out-of-court resolution of any dispute arising from the contracting of the Service. Users can access the platform here: http://ec.europa.eu/consumers/odr/.